10 ways to build your personal brand online

1. Set yourself up with a profile on the high traffic social networking sites that are relevant to you. You want to make sure that if someone Googles your name that you will be easily found.

2. Ensure that you fill out your profiles as completely as possible, remembering to include a head shot photo.

3. Put some time aside to familiarise yourself with the bigger social networks. They can be very powerful and useful for you in terms of progressing your career so a little time investing up front could pay dividends later. Quite literally!

4. Always use a professionally taken photo. You have to look your best remember. Ensure that your photo is a recent one so that you are recognisable. And, aim to use the same photo across all your profiles, to build consistency. The photo needs to be close one, as the images often appear quite small. We want to see your face!

5. When choosing a username for sites such as Twitter, pick a name that is obviously you – i.e. your name, or variations of. Using cryptic names or using lots of numbers will in time begin to look quite unprofessional. They are also much harder to remember, which means you are unlikely to be found.

6. Try to use the same username across all sites. This can be hard so take some time to find a username that is likely to be available. Consistency in username means that if people connect with you in one site or network, that they are more likely to find you in others.

7. Buy your name as a web domain. You might not want to do anything with it, but at least no one else can use it to create negative or irrelevant content. Managing your digital reputation is about damage limitation too.

8. Decide what you want to be known for. This is a big one and not to be rushed. Once you put information online it stays there so only put things up that you’re happy with and that enhance your career and life prospects.

9. Engage in the rich tapestry of the web, don’t just stand from the sidelines and watch – no one will see you there. Comment on other peoples’ blogs, maybe write your own, but take part!

10. Set yourself up with Google Alerts to track instances of your name online. This enables you to find out quickly if some negative content is doing the rounds so you can sort it out. You might also want to track key words in your area of expertise or your industry. If you blog this helps you to blog about subjects as they arise and can help you to be perceived as a thought leader.

There are many more things that can done, if you have any more that you’d like to add, please pop them in the comments section. Thanks!

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Writing your personal bio: 1st person or 3rd person?

This is a question that I’m always asked, and while there is no set rule on the matter, it’s certainly something that divides opinion. Just glance through a handful of LinkedIn profiles to see what I mean. But as our personal bio becomes more important in a world where our digital profiles are read before our voices are heard, understanding how best to write your bio is definitely something worth figuring out.

Your personal bio serves several functions. Firstly, it needs to tell people who you are and what you’re about and it’s a great opportunity for you to tell people what makes you great/different/interesting/unique/qualified for the job/credible/worth listening to (*delete as appropriate). Ideally it should tell people what you think they will be interested in knowing about you and help you to stand out and be memorable. What you don’t want, are people giving up on reading your personal bio half way through because they’re bored or they think you’re an idiot. Anyway, back to the question; “Should my personal bio be written in the first person or third person?”

As part of my research for this post, I put the question to my Twitter followers, and here are some of the responses I received.

@Story_Jon Jon Thomas “If its your own site, I would say first. Otherwise, third.”

@colinjbrowne Colin J Browne “Third. That way people can cut and paste it, which is really the point, I reckon.”

@CopyFountain “Personal bios: 1st or 3rd person RT @colinjbrowne: @AlexiaL Third. That way people can cut and paste it. <- Mark likes this.”

@gspress4attnpr Greg Simpson “hmmm re personal bio, I would say 3rd person as often used by people who do not know you”

When I ran a poll on my Facebook page, the votes were 67% – first person and 33% – third person. What does that tell you? We don’t really know! So, to help us figure this out, I think the first question we need to ask ourselves is this:

Where is it going to be used?

Is it on your personal website? Is it for a speaker bio at a conference? Is it for the “Meet our team” page on the company website? Is it for a book? All these are very different environments and the reader will have a different expectation of “who” is doing the talking. For example, at a conference, all literature and collateral is likely to be produced by the event organiser. So, in this situation, most people would probably expect a bio to be written in the third person. Just as if the organiser is standing there on stage introducing this person who’s about to come on.

However, if it’s for your personal website or your LinkedIn profile they are going to have a different expectation. People are going to be engaging directly with you (you hope!). So, in this environment you want to be able to create that connection as effortlessly and as naturally as possible. Imagine being at an event and introducing yourself: would you do it in the 3rd person? NO! Not unless you’re an idiot or you’ve multiple personalities. People are going to assume that you are responsible for your own website or LinkedIn profile and that you write it yourself. That is, unless you want to create the impression that you have a team of minions that do everything for you. But even if you did, would you still outsource the bit where you meet and engage with new people? Probably not. A great bio will encourage people want to find out more about you. People are more likely to want to find out more about you if you’ve helped to create a connection with them and in this situation, a connection is better created when you’re speaking as you rather than through someone else.

@StoryJon ‘s response “If its your own site, I would say first. Otherwise, third.” highlights my next point.

Your personal bio never exists in the singular

You have several. It is likely after all, that you will be engaging with different audiences, in different places, in different contexts. Different audiences have different needs and will be interested in different aspects of you. In some instances your bio will need to be four or five lines, whereas others may be two or three paragraphs. Do you have the same bio in your Twitter profile as your LinkedIn profile? Knowing what to say, where, and to who is the art of communicating. So having one bio to fit all these is just not going to work. You don’t have just one way of introducing yourself when you meet people; you have several depending on who you meet, where you are and what you think they’ll be interested in. The same goes for your bio.

Free for all?

@ColinJBrown ’s comment “Third. That way people can cut and paste it, which is really the point, I reckon.“ is interesting. Personally I’d never considered that someone would copy and paste my bio from my site. Why would anyone be using your bio without your knowledge? In my mind, if someone wants a bio from you, it’s very likely that you’re already engaging with them on some level and that you know that they will want your bio. Maybe you’re speaking at their event, or contributing to their magazine or blog. In this case I would send them a bio that is tailored to the audience and message I want to get across. This may well be a standard bio that you have ready to send, even if it is a direct copy of your first person bio.

Keep control of your message

Mark (@copyFountain) likes the fact that people can copy and paste a bio from the online home where it may be living. Personally, I find this a risky strategy. If anything, you DO NOT want people to copy it. If someone wants your bio, then it’s worth taking the time finding out where it’s going to be used and who’s likely to be reading it. This then offers you the opportunity to tailor your bio appropriately thus ensuring that you are saying exactly what you want to say to that particular audience.

This close management of your message will go a long way in helping you to build and maintain the kind of reputation that you can be proud of. The lazy approach of letting people copy and paste what they like, maybe even writing it for you, means that you are relinquishing control of one of the most important opportunities for you to be clear on what you’re about and thus extend your reach and your network in the way that you want. In a world where people will first meet you through your personal bio, can you afford to take the lazy approach?

So, what are your thoughts on whether your personal bio should be written in the first person or third person? I would love to know, so please leave me a comment and let me know!

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4 Things not to include in your Twitter bio

Whenever I get an alert of a new twitter follower, I always take the time to read their bio. And, depending on what I read, I may click through to read their recent tweets. If their tweets seem interesting at that point I may decide to follow. But, not always. Just because people are interested in what I’ve got to say doesn’t mean I’m interested in what they’ve got to say. Right? It’s worth pointing out as not everyone gets that.

So, with all the bios that I read, I continue to be amazed at what people choose to say in the 160 characters that Twitter have given us.

Now, before I start, it’s probably worth mentioning that I’m assuming that people want followers. Not in a ruthless silly numbers kind of way, more an organic gathering of loyal engaged followers. After all, why would you spend time tweeting if it’s just to yourself?

So, back to the bio. You’ve got 160 characters to make an impact and let other people know WHY they should follow you. For me this means that every word and comma needs to earn its space in your bio and add something. Just like with a CV. There’s no room for flouncy indulgence here!

The key thing is to ensure that your bio helps to communicate who you are. So this might be things like what you do to earn money, what you like doing when you’re not, what you’re aiming for, great stuff you’ve done, how you help people. You get the drift. It’s also worth conjuring up a bio that helps you to stand out so that people will remember you. People who stand out are more likely to be followed back. Blandness does not tend to draw people in.

Now, you probably want to read a post that tells you how to create the perfect bio, but I’m not going to do that because we’re all different and formulas don’t work with individuals. So, instead I’m going to tell you what to avoid.

Your family status

I’m talking about words like husband, father, mum, dad of 4, husband to lovely wife. Seriously. We’re not interested. We all know people like that. So what? How does that make you interesting? What unique perspective does that give you on the world? When you introduce yourself to people you don’t know, is the first thing you say “Hey, I’m a great wife to my gorgeous hubby, and a loving mum to my 4 boys… and you?”.

Where you live

For a start, Twitter gives you a dedicated spot to tell us just that. So to reiterate the fact that you are “based in Solihull, West Midlands, UK” is just being silly and shows that you’re just not paying attention. That’s 36 characters that you could have used to tell me more about you.

Social media enthusiast

What the hell does this mean? It’s a bit like saying you like socialising and talking to people. Social media is just another way of communicating. The fact that you’re on twitter kind of suggests that you might be into social media. But beware – if you only have a handful of followers you can’t really be that much of an enthusiast. Or maybe you’re just late to the party, and now you’re here you think it’s fab. If this is you, be careful. There’ll be another fad waiting for you just around the corner that you’ll get really enthusiastic about too and then you’ll talk about that. Put your stick in the ground!

Proper long and windy sentences

“I am a husband and father to three gorgeous girls who really likes to go for long walks and drink fine wine. I am also a social media enthusiast and entrepreneur.” Jeez! It’s OK. You’ve only got 160 characters, so we’ll forgive you if you want to be a bit more punchy and concise.

Now, this list is just for starters. I’m sure there are many more! But, I just had to get these ones out of my system. If you want to add any to my list, go right ahead!

If you want help working out what makes YOU unique and different, then get in touch. That’s what I do! I help people to find their story and tell it with confidence.

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Is a digital coach worth paying for?

A bit of a debate has kicked off on Quora prompted by the question “How much should a digital coach be paid to help develop and implement a social networking strategy?” Answers  varied from “impossible to answer” to “zip, nada, squat”. As I read through the difference in opinion it became obvious to me that the root cause of the disagreement is the fact that the term Digital Coach is not really understood. Or at least, there isn’t a definition that we can all agree on.

So, what do we mean by a digital coach? For a start, a coach, digital or otherwise, is not a consultant. To be clear, a consultant is someone who advises someone else directly using knowledge transfer. Coaching purists would say that a coach NEVER gives advice. Rather they help the client to find the right solution for them based on insightful and probing questions. The benefit of sector experience for a coach means that they know WHAT questions to ask. But they don’t do the DOING bit. Nor do they advise.

Digital coach is a recent term that I think applies more to assisting individuals than to business teams. Sure, the individual may own a business, but the business requirements themselves are met by social media/digital consultants. In the current climate where more and more of our lives are conducted online and through social networks, understanding the landscape is critical for one’s success in whatever endeavour we may be pursuing. However, for many people this landscape is foreign and very scary. Believe it or not there are people out there who have only just got onto facebook, they haven’t heard of Linked In and think that Twitter is something to do with Stephen Fry. For these people, learning to go digital is something that they need support with. They need someone to hold their hand and help them to make the right decisions (not TELL them). And it is for these people that digital coaches will be useful. These people will need to get their head around what they want to be saying about themselves in the digital space, how they present themselves and what networks they should be a part of. And then, the big bit – get comfortable using it all and adopting the digital/social mindset. All this is why coaching is a critical part of the process. Nobody else can tell you what you should be saying about yourself, or indeed what’s right you, other than you. Hence a coaching approach is more appropriate than a consultative one.

So, back to the question! If you can find someone who uses a coaching-led approach with a blend of gentle guidance and credible knowledge of the digital landscape with an ability to help you get started, then surely that is worth paying for. Especially for someone who hasn’t set foot online properly.

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Why using the same status update is a bad idea

With use of social networking becoming even more popular, apps are springing up everywhere enabling you to update all your social networks in one go. This feature is even being incorporated into certain social networks. For example Twitter enables you to update Facebook and LinkedIn simply by adding #in or #fb to your tweet. Great news, right? Wrong!

But before I go on to explain myself, let me first ask you this. I want you to think about the following question: 

whatpersonareu1“What sort of person are you?”

Now, you might find it tricky to answer this question. Well, for a start, who’s asking? Do they know you already? How well do they know you? What sort of person are they? How long have they got? Your answer will very much depend on the conclusions you reach in answering these questions. Not only that, what is the reason that you’re answering this question. Is it conversational, or are you trying to sell yourself or are you trying to get rid of someone? Again, depending on your objective, you will have different answers.

Put simply, your answer will depend on your audience and your objective. So, now, think about who your audiences are on each of your social networks and what your objectives are for each network.

Facebook is likely to be your friends. If they’re not friends, then they’re at least people that you’ve met. LinkedIn on the other hand is going to be people in your professional network. You may have worked with them, met them at networking events or linked up with them through a group. Twitter, well, who knows who follows you on Twitter. They could be anyone, but essentially they’re interested in what you’ve got to say.

It might be easier to think about how what we say differs based on where we are. So, if we were to try and draw an analogy with real places, you know in the real touchy-feely non-digital world, what would that look like?

nottinghamyeoldesalutation

Well, Facebook is like being at the pub with your mates. LinkedIn is like being at a networking event, and Twitter is like being at a social event where you don’t really know many people, you might even be on a long train journey!

So, you’re in the pub. Your mate next to you is wittering on about stuff he always witters on about. He’s pretty dull when he gets going. But, you’ve known him for ages, and, he’s a really nice guy, so you put up with it. If you were at a networking event and you didn’t know him, you’d be making a beeline for the drinks table. The same goes for the social event. So, back in the online world; on Facebook, this means your status feeds are full of boring dross (sounds familiar?) But you can’t un-friend them, because they’re your friends. On LinkedIn, maybe you don’t care, because you only visit it once or twice a week and you probably miss most of it. On Twitter, you un-follow. Period.

Now the same applies to you. Speaking in a networking stylie at the pub will make everyone roll their eyes. They probably don’t even know what you do let alone care that you pitched to such-and-such and presented to whoever. On Facebook, you’ll share certain stories because people know you already. You feel safe saying certain things, offloading your crap day, because they’re your mates. And you’re not trying to impress in the way that you might be on LinkedIn. But, you whinge too much on Twitter and you come across as a whinge-bag. Your followers haven’t met you and don’t know that you’re usually the life and the soul of the party.

Now let’s go back to the real world. Imagine you’re at a wedding. Maybe you have some friends there. But if not, you think it might be a great time to meet some new people, you might even pick up some new work contacts. To avoid being sat on your own all night, you might be keeping your ears peeled for some interesting conversations that audienceyou could join in, or you might just strike up some random conversations. Either way, your goal here is to come across as interesting, so that you get to meet people. After all you never know who you might meet. The things you decide to say in this environment will be very different to those that you talk about at the pub, or indeed at the networking event.

Thinking about your environment, your audience and your objective is crucial in forming your response to a question.  So, the next time you answer the questions “What’s on your mind?” or “What’s happening?” are you going to give the same answer?

You might want to read these other posts on personal branding…

Personal Branding and your digital identity

Why Personal Branding isn’t all about the digital space

Why Personal Branding is relevant to business

3 reasons why you should NEVER use video on your site

Don’t hire a Personal Branding Pro until you’ve answered these 5 questions

The 5 perils of personal branding

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Are brands brave enough to embrace social media?

Social media, while it’s been around for a bit now, is still not being truly embraced by brands. The beauty of social media is the decentralisation of the source of the message. Now we all have a voice, and it’s just as relevant and important as the next person’s. So for brands, who are used to being in control of the messages about their brand, that time is over.

Brand owners know all about brand perception. Brand perception is what consumers think about the brand. When a gap exists between where the brand thinks they are and where they really are, there’s a bit of work to do. But in the old days, this was relatively easy. You took out a few ads, used a great PR agency and before long, shifts occurred in the brand image.

But now, there are a whole heap of conversations going on about brands in places they don’t even know about. Sure, they have their own website that pushes out the brand message, but that’s the last place that consumers come to. Typically, Google is where it all starts and the corporate website is where it ends. What happens in between is what is going to determine whether that final visit leads to a sale.

So, why don’t brands get more involved with all that stuff that happens in between? The forums, Twitter, YouTube, Facebook… Do brands even know where the conversations are happening?

The truth is that brands are scared. Most are still trying to work out whether social media is here to stay, while the rest are still working out what it is and how to use it. How many people have you heard say “I just don’t get Twitter”?

In a recent Brand Republic article the top 100 brands mentioned on Twitter were mentioned alongside whether or not they had a presence on Twitter. Less than half of them have a Twitter account. So brands like Gillette, Audi, L’Oreal, Cadbury’s, Tesco, Coca-Cola and Apple are NOT participating in the conversation about their brands. This is the space where decisions are made about brands and it seems like the big guys are getting a bit complacent.

Last year I spent some time with the CEO of Bazaarvoice. These guys are all about making the most out of UGC (user generated content) and using it to drive sales. So if you sell from your website they help you to incorporate UGC to offer a fuller picture to the consumer helping them to make a balanced decision. They can demonstrate that a selection of balanced reviews will sell you more products, even if that selection includes poor reviews.

It makes sense. Consumers are going to seek out those balanced reviews before purchasing, so you may as well put them on your site. Stops them leaving in the first place and buying elsewhere.

So, if we know there’s a conversation taking place out there somewhere between Google and the corporate site, why not encourage some of that conversation to take place ON the corporate site? There is an article that has a clear view about this and it encourages brands to develop their website with their consumers. Instead of being me-me-me, make the website about them and their experiences with the brand. Invite testimonials, good and bad, and create a community. This may all sound like a step too far for some brands. But what the bigger brands need to realise, is that smaller brands are happy jump in here, as it’s their competitive edge.

And who knows, these little guys could be the big brands of tomorrow.

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6 easy steps to Brand Building using Twitter

The thing with Twitter is, you’re either on the bus, or you’re not. Those that aren’t think it’s just a passing fad and don’t really understand it. But, it’s becoming increasingly important as part of any brand building strategy.

In a recent article, out of the 100 most mentioned brands on Twitter, less than half have a Twitter account. And, some of those aren’t really making the most of their presence.

It seems crazy to think that there’s a whole heap of conversations going on about these brands in the twitterverse and these brands aren’t even listening, let alone participating. You can bet your last dollar that if these conversations were happening in print, they’d be watching, reading and taking notes. But here, they choose to ignore.

So, if you are one of those brands that is not taking part in the twitterverse, you’re probably wondering where to start. So here’s my beginner’s guide to brand building with Twitter in 6 easy steps.

1. Clarify your objective!
You must first decide on what basis you are going to participate. Is it to enhance your brand story and add personality, or is it for customer services? Are you going to have just the one twitter account or are you going to encourage employees to tweet. Word of warning with the latter: make sure this is part of a wider social media strategy that permeates the business so that everyone concerned is clear on best practices. Reputations can be destroyed online in seconds, both personal and corporate.

2. Decide on the nature of your tweets
It may be worth having some guidelines in place as to the sorts of things that your brand will tweet about. It’s not about sell, sell, sell, but about listen, engage, listen, and engage. So how are you going to engage? And, when you listen, how will you respond? There are 6 main types of tweet;
a. Brand news
b. Customer support
c. Feedback
d. Special offers
e. Interesting info or resources
f. Random thoughts

You will need to be clear as how you will employ each of these and if you will actually use all of them. Some say, it’s best to reserve using the last one for personal brands. But, if random titbits is part of your brand story then why not?

3. Register your brand name twitter profile
Make sure you pick something that sounds right. You may want to use your name to reinforce your brand message in some way.

4. Create your Twitter page
Use the background to display your brand assets and key brand messages. You might want to use the profile pic to display your logo. Some brands put a pic of the person managing the account. This reinforces the personal nature of twitter and can be a good tactic if twitter is a key strand of your customer services strategy.

5. Allocate resource to maintain your twitter account.
There’s nothing worse for a brand than lack of consistency and the same applies here. The person who’s job it is to manage your twitter account must be very clear on the brand values and proposition. Twitter can enhance your brand if used correctly. It can also destroy.

6. Listen, listen, listen
I know, I’ve mentioned this already, but it’s a biggie. It’s important to track what is being said in the twitterverse, so make sure that your twitterer is using an application that allows you to keep track of your brand mentions. It’s also a good idea to listen to what’s being said about your competitors as well as your product/service category. You could pick up some great ideas for new product development or service improvements.

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